Frequently Asked Questions

Rental Conditions

What is the minimum age to rent a car in Miami?
The minimum age to rent is 21 years old, and a valid driver’s license is required.
Are there any hidden fees when renting a vehicle?
No, our company has no hidden fees. What you see is what you pay.
What type of insurance do I need to rent a car in Miami?
We offer a FULL COMPLIMENTARY INSURANCE.
Can I rent without a credit card?
No, a credit card is required to rent a car. Only a security deposit of 1 USD is needed.

Are tolls included?
Yes, all our rentals include unlimited tolls throughout the state of Florida via the SunPass system, so you can travel worry-free.
What is SunPass?
SunPass is an automatic toll payment system that allows you to pass through tolls without stopping.
Is the vehicle insurance full coverage?
Yes, we offer full complimentary insurance.

Is there a mileage limit?
Mileage is unlimited on all our rentals, so you can enjoy your trip without restrictions.
Can I add another driver?
Yes, the second additional driver is complimentary. From the third driver onward, an additional fee of USD 50 applies.
What are the fuel policies?
Vehicles are delivered with a full tank and must be returned the same way. If not, the cost of the tank will be charged, or you can hire the refueling service in advance so you don’t have to refill it.

What documents do I need to rent a car in Miami as a tourist?
You will need a valid driver’s license, a credit card, and be over 21 years old.
Do I need a valid passport or visa to rent?
It is not mandatory to present a passport or visa to rent, but it is important to have valid documentation to enter the U.S. EE.UU.

Where can I pick up and return the vehicle?
You can pick up and return the vehicle at the arrival gate or at the terminal entrance for check-in, depending on the airport.
Can I rent in one location and return in another?
Yes, we offer pickup and drop-off at different airports or locations, but you must check availability and costs for special destinations.
How does hotel delivery work?
Hotel delivery has an additional logistics fee. We recommend our airport valet service, which is complimentary with your reservation.

How can I modify my reservation?
You can modify your reservation by contacting your sales advisor directly.
What happens if my flight is delayed?
You must inform us so we can reschedule the vehicle delivery.
Can I extend my rental while using the car?
Yes, you only need to contact our team to confirm availability and costs.
Is there a penalty if I return the car early?
There is no penalty for early return, but it is important to coordinate with the logistics team in advance.
What is the cancellation policy?
You can cancel free of charge up to 7 days before the start date. After that period, a fee of USD 50 applies.
How are cancellations due to weather or flight cancellations handled?
Consult with your advisor to evaluate options and rescheduling according to the case.
Can I change the car model after booking?
This depends on availability. Please contact your advisor to evaluate the possibility.

How can I add a baby seat to my reservation?
Request the baby seat from your advisor at the time of the quote.
Can I rent a GPS?
Yes, you can. Keep in mind that all our vehicles include Apple CarPlay and Android Auto navigation systems, which connect your phone’s GPS directly to the car.
Can I add a luggage rack?
Yes, you can request it when making your quote.